Frequently Asked Questions (FAQ)

Carpets & Rugs

Q1. What products do you make?
We manufacture hand-tufted, hand-knotted, handloom rugs, dhurries, and Kelim carpets in various materials.

Q2. Can I customize design, color, and size?
Yes, we offer fully customized rugs as per your artwork, color references, and dimensions.

Q3. Do you provide samples?
Yes. We provide quality samples for approval before bulk production.

Q4. What is your production time?
Lead time ranges from 4–10 weeks depending on technique and order size.

Q5. What are your payment terms?
Normally 50% advance with Purchase Order, and 50% balance after QC approval before dispatch.

Q6. Do you export worldwide?
Yes, we ship globally through reliable logistics partners.

Q7. What materials do you use?
Premium wool, viscose, bamboo silk, tencel, pure silk, cotton, jute, hemp, linen, sisal and blends.

Q8. How should I maintain my rug?
Vacuum regularly, avoid direct sunlight, rotate your rug, clean spills or spots immediately, and use professional cleaning every 12–18 months.

Q9. Do you handle large hospitality or project orders?
Yes, we work with hotels, designers, architects, and developers for custom projects.

Q10. How do I place an order?
Contact us via email, WhatsApp, or the website form with details of your design, size, and quantity

Textile Products

Q6. What textile products do you offer?
Handwoven fabrics, cushions, throws, table linens, and upholstery.

Q7. Can I customize textile designs?
Yes, we offer custom size, color, pattern, and material options.

Q8. What materials do you use?
Cotton, wool, viscose, bamboo silk, jute, linen, and blends.

Ceramics

Q9. What ceramic products do you provide?
Handcrafted tableware, décor, sculptures, vases, and tiles.

Q10. Are the ceramics food-safe?
Yes, all tableware uses non-toxic, food-safe glazes.

Q11. Do you offer customized ceramic designs?
Yes, including custom shapes, patterns, and colors.

Paintings

Q12. What types of paintings do you offer?
Traditional Indian art, contemporary art, canvas paintings, and custom artworks.

Q13. Can I order commissioned artwork?
Yes, we create artworks based on your theme, size, and color preferences.

Wooden Craft

Q14. What wooden crafts do you provide?
Decor pieces, trays, sculptures, wall panels, bowls, and handmade accessories.

Q15. Do you offer customization in woodwork?
Yes, we provide custom carving, engraving, finishing, and size options.

Leather Products

Q16. What leather products do you offer?
Bags, wallets, décor items, accessories, and custom leather goods.

Q17. Do you use genuine leather?
Yes, we use premium genuine leather; vegan leather options are available.

Q18. How do I care for leather products?
Keep away from moisture and sunlight; use leather conditioner periodically.